Privacy Policy

Privacy Policy

Effective Date: 9/15/2025
Her Recovery Co. ("we," "our," or "us") is committed to protecting your privacy and ensuring your personal information is handled with care, confidentiality, and professionalism. This policy outlines how we collect, use, disclose, and safeguard your data when you visit our website https://www.herrecoveryco.com or interact with our services.

Information We Collect

We may collect personal information that you actively provide and information that is automatically collected through your use of our website or services.

Actively Provided Information

When you:

  • Submit a contact form or booking inquiry

  • Schedule a consultation or service

  • Subscribe to updates or newsletters

  • Complete an intake form

  • Communicate with us via email, phone, or social media

We may collect:

  • Full name, email address, and phone number

  • Date and location of surgery

  • Procedure type or provider (if voluntarily shared)

  • Recovery address or accommodation

  • Emergency contact information

  • Billing and payment information

  • Notes regarding personal care preferences

Automatically Collected Information

When visiting our site, we may collect:

  • Your device’s IP address

  • Browser type, version, and language

  • Pages visited and time spent on site

  • Error logs and diagnostic data

  • Location (if enabled by your browser)

This data is used for site analytics and optimization only.

How We Use Your Information

We use collected information to:

  • Respond to inquiries and schedule consultations

  • Match you with appropriate recovery services

  • Coordinate caregiver, nurse, or concierge assignments

  • Process payments and send invoices

  • Improve our website and services

  • Share relevant updates or marketing (only if you opt in)

We never sell or rent your information to third parties.

Security of Your Personal Information

We take privacy seriously and implement commercially reasonable security measures to protect your data from loss, misuse, or unauthorized access.

While we are not a HIPAA-covered entity, we handle all recovery-related and health-adjacent information with the utmost discretion and care, especially when coordinating services related to post-operative care.

Use of Third-Party Providers

We may utilize secure third-party tools to facilitate:

  • Online scheduling

  • Payment processing

  • Digital forms and document storage

  • Marketing email systems

These vendors are selected for their privacy compliance and data protection standards.

Retention of Your Information

We retain your personal information only for as long as necessary to provide services or fulfill legal obligations. When no longer needed, we delete or anonymize your data unless retention is required for compliance, legal, or operational reasons.

Children’s Privacy

Our services are intended for adults aged 18 and over. We do not knowingly collect information from minors.

International Data Transfers

If your information is processed or stored outside your country, we will ensure that the transfer is secure and meets the requirements of applicable data protection laws.

Your Rights

You may:

  • Request access to your personal data

  • Ask us to correct or delete your information

  • Withdraw consent for communication at any time

  • Request that we stop using your information for direct marketing

To exercise your rights, contact us at info@herrecoveryco.com.

Links to Other Sites

Our website may link to third-party websites. We are not responsible for the privacy practices or content of those external sites.

Policy Updates

We may revise this Privacy Policy from time to time. Updates will be posted on this page with a revised “Effective Date.” We encourage you to review this policy periodically to stay informed.

Contact Us

For questions, updates, or concerns regarding this Privacy Policy or your personal data, please contact:

Her Recovery Co.
📧 info@herrecoveryco.com
🌐 https://www.herrecoveryco.com